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Terms and Conditions
Terms of sale
- All questions and emails relating to listings will be answered Monday to Friday, 10.00am to 5.00pm excluding bank holidays.
- All information given in the listings in respect of the products is as per the manufacturers’ specifications or packaging.
- Your details will be held in accordance with the provisions of the Data Potection Act.
- As a part of the marketing drive, you will receive product or service information from us via email/post. If you are not interested in receiving such information from us, please let us know.
Shipping
- Collection is not possible.
- Packing and Postage cost stated in the listing is to UK mainland only. Kindly email us for a packing and postage quote for delivery to Northern Ireland, Highlands of Scotland, Outlying Islands, Channel Islands and Overseas.
- In normal circumstances, we aim to ship within two working days, but please allow up to ten working days.
- Please ensure you provide a telephone number in case there is difficulty with the transaction or delivery, we will not call you for any other reason.
- If the item(s) are returned to us by the postal service or courier, we will ask you for a re-delivery charge.
- If the item is damaged in transit, please sign the couriers or Royal Mail’s note as ‘damaged’, please look out for mishandling - crushed boxes, flattened corners, etc. We cannot be held responsible if you do not follow this procedure.
- You agree to co-operate with us fully in the event of a loss/damage claim.
- If Recorded delivery, Special delivery, International signed or Courier service is not selected, we cannot be held responsible if your item does not reach you.
Faults, Problems & Refunds
- If your item is damaged or faulty on arrival, kindly contact us within 3 days of receipt, we may try to assess the problem before you return the product, so kindly be patient.
- When returning items to us, please ensure they are well packed and correctly addressed to us (if you require our address, please contact us).
- Items returned to us will be at your cost.
Healthcare and Beauty Products
- Most products cannot be refunded due to hygeine reasons.
- If you are uncertain about a medical/healthcare product always consult your healthcare professional (Doctor) before purchasing any of these items.
- If you suffer from any conditions or are Pregnant or Breastfeeding ALWAYS consult your Doctor before you purchase.
- Always read the manufacturers instructions, if any reactions occur, discontinue use and consult your medical professional (Doctor) immediately.
- Remember, you can also always get advice on a range of common health problems 24/7 from NHS Direct on 0845 4647 (UK only).
Electronics and other products
- Always read the manufacturers instructions.
- Products will only be exchanged if unused and returned in original packaging and if found faulty. We do not normally give refunds.
- If a product is returned and no fault is found, the item will be held until payment is received for the cost of return shipping. Postage & Packing will not be refunded.
- After the initial 3 day period the manufacturers warranty applies, please contact the manufacturer directly.
Payments
- We accept PayPal, Personal Cheques, Postal Orders, Bankers Draft and Bank Transfers.
- We will deliver to a PayPal Confirmed Address only, please ensure before bidding.
- We will deliver on the condition that we are covered under PayPal’s Sellers Protection Policy.
- If you want to effect a bank transfer, please ask us for the bank details.
- Personal cheques - please write your cheque guarantee card number, valid from date, expiry date, value of cheque guarantee & your eBay ID on the back of the cheque. Please allow up to 10 days for clearance before shipping.
- Only PayPal is accepted from overseas buyers. Some listings exclude Paypal.
- Payments must be received within 3 days of the end of the Auction/Buy it now.
- If payment is not made, an alert will be filed with eBay.
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